FAQs

General FAQs

What services do you offer?

Essentially, we offer five services which are all complementary and can be tailored to your needs: crewed event services, equipment dry hire, long-term contracts for venues, bespoke installations and maintenance/technical services.

 We are based in Central London, in Angel, Islington. Our address is Halo Lighting ltd, units 4 & 5, rear of 9 White Lion Street, London N1 9PD. The closest Underground station is Angel (Northern Line), 1 minute walk from our warehouse / head office.  If you are collecting your equipment, we have free parking bays in front  of the warehouse.

 Our Opening Hours are Monday – Friday 8.30am – 5.30pm. We are closed on  Saturdays and Sundays.

 

How do I contact you ?

You can call us on 020 7607 4444. Or you can email any of our teams specifically using the following addresses:
For Productions – productions@halo.co.uk
For Hires – hires@halo.co.uk
For Sales – sales@halo.co.uk
For Installations – Installations@halo.co.uk
For General enquiries – info@halo.co.uk
For Accounts: accounts@halo.co.uk

For Vacancies: info@halo.co.uk

Hires FAQs

How can I pay ?

You can pay by Bank Transfer, pay by card (debit or credit) over the phone or we can send you a link to pay online. Please note that payment in full must reach us before we can release the equipment.

 

If you are already doing regular business with us, it might be easier to open a business account with us. Please let our team know and our Finance department will send you an account application form. All account applications are subject to suppliers and credit checks.

 

We carry a varied range of equipment for use in the theatre, club, entertainment and corporate markets. Lighting, audio, audio visual, special effects and staging form the core of our stock but we hold other classes of equipment too. Head to our hires page to see the full range of our equipment.

You can either request a quote on our website using the message box at the bottom of the product pages, call us on 020 7607 4444 or email us at hires@halo.co.uk. We aim to get back to you within 30 minutes within working hours.

Book as soon as you can. We carry a large stock of our most popular equipment but the earlier you confirm the more likely it is to be available.

 

Once a hire is confirmed we can change it if you need to make last-minute alterations. There may be a charge according to the extent of the change and how busy our warehouse is.

We allow for cancellations within the time frame laid out in our Terms and Conditions. Halo reserves the right to charge a fee of up to 50% of the total fee for orders cancelled up to 7 days before the beginning of the hire and up to 100% when cancellation occurs within 24 hours before the beginning of the hire

On our website and on every quotation you will find a handy link to our T+Cs. You will need to accept these before you can confirm a hire with us.

Halo delivers nationwide, however deliveries outside London and surrounding areas will be subject to additional costs and may require prior booking. Please contact us for more details.

 

Yes, anytime during our opening hours. If you have a special requirement or out-of-hours need, let us know and we’ll try to help.

This is unusual given our warehouse procedures, but it does happen. Please make sure you test equipment as soon as possible and let us know immediately if there is a problem. We can usually have a replacement out to you within minutes during our opening hours. Outside of these hours we can often help with a workaround or a replacement – please call our Emergency Number 07886 604 128

Damage sometimes occurs, of course. We will let you know as soon as possible and then issue an invoice for repair or replacement which you can use to claim from your insurance company.

Events FAQs

How long in advance do I need to contract you ?

The earlier the better as events take time to plan. However, we can turn things around very quickly if you have a last-minute job. Just call us to check availability.

You can either call our Production team on 020 7607 4444 to discuss your project or send a quick email to productions@halo.co.uk. Someone will be in touch within 30 minutes during normal hours.

One of our experienced Production managers will be happy to assist you and take you through all the steps of your project, from concept, to choice of equipment and execution

Yes, we do carry out site visits. This may be the best way to assess your requirements and price up your event. We normally charge a £75 call out fee for this.

Our team of drivers can deliver all the equipment and collect it after the event.

We will organise a team of specialised engineers to install, test, operate and derig the equipment.

Yes, we do. Please ask us if you require a lighting, audio or an AV operator.

We allow for cancellations within the time frame laid out in our Terms and Conditions. Halo reserves the right to charge the full fee for production fee if it is cancelled less than 7 days before it is due to take place.

Damage sometimes occurs, of course. We will let you know as soon as possible and then issue an invoice for repair or replacement which you can use to claim from your insurance company.

On our website and on every quotation, you will find a handy link to our T+Cs. You will need to accept these before you can confirm a production with us.

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Sales FAQs

What products are available to buy ?

Our sales range reflects our experience as an event and hire company. Along the years we have narrowed our options to equipment and consumables which we have come to love and trust. You will not find an extensive range, but each item has been carefully selected for value and functionality. Head to our Sales page to see our ranges.

You can either call our Sales team on 020 7607 4444 or send a quick email to sales@halo.co.uk. Someone will be in touch very quickly.

They vary from same day to a few days, depending on whether we have the goods in stock.

We will organise delivery as per your requirements and location, subject to a delivery charge.

We will not accept returns on equipment sold unless it is found to be faulty. We do accept return of sales consumables subject to a 30% restocking fee and prior to agreement with Halo. Previously used or owned goods – second hand sales goods- will be sold as seen, with no warranty and no return. This policy does not affect your statutory rights.

On our website and on every quotation, you will find a handy link to our T+Cs. You will need to accept these before you can confirm a production with us.

Installations FAQs

What is an installation ?

What we call an installation is any bespoke project that requires installation of equipment – this might be a new LED dancefloor for your venue or some effects to lighten a shop window. Over the years, we have installed lighting, sound and audio-visual systems in many of London’s best known venues including nightclubs, bars, hotels, and restaurants, places of worship and even a boat and a limousine! Head to our installations page to see our range of work.

You can either call our Installations team on 020 7607 4444 to discuss your project or you can send a quick email to installations@halo.co.uk. Someone will be in touch very quickly.

Yes, we can meet you on site to discuss your project. This may be the best way to assess your requirements. We do not charge for an initial meeting.

Our team of experts will be happy to take your project from inception. From an initial visit and subsequent consultations, we will produce the right design for your vision, source and provide equipment, fabricate custom solutions where necessary and provide installation services. Do you offer design services?

Time may vary from one project to another depending on the complexity and scope of the installation. We will always agree timelines at the early stages of the project.

If you want peace of mind regarding your installation, we can offer you after sale maintenance contracts as well as technical support. Please feel free to discuss with our team.

On our website and on every quotation, you will find a handy link to our T+Cs. You will need to accept these before you can confirm an installation with us.

Careers FAQs

I want to work for Halo. Do you have any vacancies ?

Please check our careers page regularly, where we post all our vacancies. We are particularly interested in qualifications such as Accountancy, Procurement, Operations and Marketing.

We are always looking to hear from freelance engineers in Lighting, sound or AV. If you are interested in working for us, please send us your CV at info@halo.co.uk.

IN THE HEART OF LONDON.

Our flagship warehouse and office space in the heart of London.
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